Partnership
Resources & Benefits
The signature of this unique Chartwells partnership is our ability to customize and perfectly blend each program to match the culture and needs of each unique campus we serve. Simply put, we invest time getting to know you, your campus, and the students we serve. We then create a tailor-made program to align with each distinctive culture and provide a welcoming, innovative, delicious dining program students will love.
With the CSU Master Sponsorship Agreement, there is no requirement for a competitive request for proposal process. Connect with us to learn more about the partnership, and the process.
CSU Support
In addition to the resources, training, and support that our Central Support Team brings, we will also have a California-based team dedicated to supporting our CSU partners. These multidisciplinary leaders work collaboratively to provide fully integrated, localized solutions. CSU partners have access to experts who create solutions that flex to solve business needs, serve students, and respond to market trends.
Operations
District Managers
Culinary + Purchasing
District Chef
Marketing
District Marketing Managers
Sustainability
Sustainability Manager
Technology
Digital Solutions Manager
Key Performance Indicators
Transparency and communication are engrained in our approach to maintaining healthy, long-term partnerships. To stay aligned on our joint goals, we’ll partner with you to determine mutually agreed upon key performance indicators (KPIs) to ensure accountability to meet and exceed expectations. Accountability and goal alignment are achieved through success metrics, quality assurance, guest feedback, and operational transparency.
Because each CSU campus community is unique, in addition to the overall CSU Master Sponsorship Agreement goals, KPIs are customized to include any metrics specific to the needs of your campus. Most importantly, we will develop a clear vision of what success looks like and how, together, we can create a road map to achieve excellence through continuous improvement.
Operational Efficiencies
Often behind the scenes, but no less critical, these services, including purchasing, technology, and environmental stewardship, and more, provide industry leading expertise allowing for maximum impact to the business and guest experience.
Cyber Security
Strategic Projects
Compass Digital
Envision Group
E15 Data & Market Research
Tailored Financials
One of the great benefits of the CSU Master Sponsorship Agreement is that it allows us the opportunity to develop a unique financial package for each university based upon what’s most important. For campuses interested in joining the CSU Master Sponsorship Agreement we will meet with you to understand the details of your current dining operation and the respective needs. We understand that each campus is different so whether its capital, commissions, in-kind donations or a combination of all, we’re committed to working with each campus to create a program and financial package that is fully customized.
Innovation & Thought Leadership
Innovation
To stay at the forefront of innovation and guest experience, Chartwells will showcase the latest in campus dining and best practices across CSU campuses.
Thought Leadership
Our CSU partnership provides priority access to industry-leading subject matter experts to participate in conferences, speak on panels, support student career round table events, and provide insight and thought leadership in the areas of operations, technology, culinary, marketing, and more.
Business Alignment
Regular communication and connection is key to our partnership approach. To stay aligned with all CSU partners, we host regular group calls with system partners to discuss critical business issues, provide industry updates, and connect with our subject matter experts.
Technology, Data & Analytics
This area of Chartwells brings the greatest value to the table through our research and development division, Envision Group, E15 Data Analytics, Compass Digital Labs (CDL), and Built design and construction.
With E15, our data analytics approach allows us to understand the behaviors and preferences of each campus and surrounding community. Our demographic and socioeconomic data creates a robust profile that delivers a comprehensive view of your students. Market research ensures we’re offering the right products and menu selections, at the right price, to your students and campus community.
Our Compass Digital Labs team is dedicated to innovation and consumer engagement, this internal team of developers and data scientists deliver technology strategies and solutions to meet complex business needs and the unique, evolving needs of students and campus communities.
The Chartwells dedicated CSU Technology Manager is the resource and liaison for technology integration support for the CSU partnership.
Sustainability
Chartwells is committed to the health and well-being of our planet, our people, and the communities in which we live and work. As such, we have developed a robust and holistic approach to ensure our sustainability commitments are met thoughtfully including responsible sourcing, food waste reduction, plant-forward menus, and more.
In addition to our national resources, CSU Master Sponsorship partners will benefit from our California-based Sustainability Manager who will work with the Chartwells on-site team, and the campus sustainability leads to understand the unique goals and needs of each campus and chart a path forward to support a sustainability-conscious dining program.
Purchasing Strength Through Foodbuy
We’ve developed more than 600 partnerships with manufacturers, suppliers, and distributors throughout the country, including local and regional providers, allowing us to provide the very best pricing for all the essentials needed to run a successful foodservice program. Foodbuy, our group purchasing organization and a subsidiary of Compass Group, is the division devoted to managing these vital partnerships and all procurement. We harness Foodbuy’s buying power and supply chain expertise to provide the best quality ingredients and goods at the best price available. Foodbuy understands the competitive landscape, commodity forecasts, regulatory issues, consumer trends, labor factors, sustainability goals, wellness concerns, product innovation and economies of scale. Our purchasing power through Foodbuy provides us access to the highest-quality products at the most efficient pricing, which we in turn pass on to students and clients.
Additional Support Services
With becoming part of the Chartwells family, our partners enjoy the benefit of the greater Compass network. We have individualized sectors with a heavy concentration in the greater California area to support our growing accounts should there be special requests or a need for increased support.